1. Fare estimate
The booking flow shows a lower estimate and an upper estimate that is 15% higher. The estimate uses the Google Maps planned route, expected trip conditions, passenger count, and any vehicle preference or trip-specific charge selected or disclosed during booking. It is not a guaranteed final fare because actual distance, traffic, waiting, low-speed travel, stops, and customer-requested route changes may differ from the plan.
2. Payment authorization
Before the customer confirms, FYND displays the exact upper estimate and when it is scheduled to be authorized. For a reservation made more than 24 hours before pickup, FYND normally places the authorization 24 hours before pickup. For a reservation made 8 to 24 hours before pickup, FYND places the authorization after the payment method is saved. The authorization may appear as a pending charge, but it is not necessarily a completed charge.
3. Final metered fare
The final fare is calculated from the trip’s actual distance and applicable time charges, together with disclosed booking, passenger, airport, toll, tip, vehicle, cancellation, cleaning, damage, or other authorized charges. Pickup and stop waiting include the first two minutes. After that, waiting time is charged at the rate disclosed during booking. After the trip begins, applicable time spent stopped or traveling under 5 mph is also charged at the disclosed rate.
4. Release or refund of the difference
After the trip, FYND captures the final amount that applies. If the final fare is lower than the authorized amount, the unused portion of an uncaptured authorization is released. If the higher amount was already captured, FYND refunds the applicable difference to the original payment method. A bank or card issuer controls how pending authorizations, releases, and refunds appear and how quickly funds become available.
5. Amounts above the upper estimate
A materially changed route, added destination or stop, extended waiting, unusually long low-speed travel, toll, airport or government charge, passenger-caused cleaning or damage, or another charge authorized by the Passenger Terms may cause the final amount to exceed the upper estimate. By accepting the booking terms, the customer authorizes FYND to charge a disclosed and documented additional amount to the saved payment method and to provide an itemized receipt.
6. Failed authorization
If the authorization fails, FYND may notify the customer and request another payment method. A reservation that remains unpaid or unauthorized eight hours before pickup may be cancelled. A ride is not financially secured until FYND confirms that the required payment authorization or approved corporate funding is in place.
7. Tips
Tips are voluntary. A tip selected before the trip may be included in the disclosed payment amount. A tip added after the trip is a separate authorized charge. Drivers receive 100% of tips, subject only to legally required adjustments.
8. Questions and disputes
Contact FYND promptly if a charge appears incorrect. Include the reservation date and enough information for FYND to identify the trip, but do not send complete card numbers or security codes. This policy is incorporated into the FYND Passenger Terms and Conditions and does not limit rights that cannot legally be waived.