1. Information we collect
We may collect your name, email, phone number, date of birth, account credentials, pickup and destination addresses, stops, trip times, passenger count, ride notes, flight details, accessibility information you choose to provide, messages, support records, device and browser information, approximate network information, payment status and payment-method identifiers supplied by Stripe, and records of reservations, routes, vehicle location during service, charges, tips, cancellations, and consent.
2. How we use information
We use information to verify account eligibility; calculate estimates; schedule, dispatch, monitor, and complete rides; communicate trip and payment updates; process and reconcile payments; provide customer and organization-account support; prevent fraud and unsafe activity; maintain records; improve accessibility and service; comply with law; and establish, exercise, or defend legal claims.
3. When we share information
We share only what is reasonably needed with assigned drivers, Stripe and other payment providers, mapping and routing providers, flight-information providers, hosting and database providers, communications providers, insurers, professional advisers, organization-account administrators when the ride is sponsored by that organization, and government or emergency authorities when required or reasonably necessary for safety or legal compliance. These providers may process information under their own terms and privacy notices.
4. Payments
Stripe processes payment-card information. FYND receives payment-method tokens or identifiers, card brand and last four digits, authorization and charge status, receipts, disputes, and related transaction records. Do not send full card numbers or security codes by email, text, or a support form.
5. Location and trip information
FYND uses pickup, destination, route, and driver-location information to price, dispatch, monitor, support, and document transportation. Website visitors provide addresses directly; precise device location is not required for website booking. Driver location may be recorded while a driver is working or completing a ride.
6. Children and age verification
The person creating and managing a FYND ride account must be at least 18. We request a date of birth to verify eligibility. We do not knowingly create accounts for or collect signup information from children under 13. An adult must create and manage any reservation involving a child passenger. If you believe a child under 13 provided personal information, contact FYND so we can investigate and delete it when required.
7. Retention
We keep personal information only as long as reasonably needed for the purposes described here. Account information is generally retained while the account remains open. Reservation, consent, payment, safety, tax, insurance, fraud-prevention, and dispute records may be retained after a trip or account closure for applicable legal, operational, and recordkeeping periods. Device-only unfinished form drafts expire after about 15 minutes and do not include passwords or card details. When information is no longer needed, FYND takes reasonable steps to delete, de-identify, or securely dispose of it.
8. Your choices and requests
You can review or correct ordinary account details from your account page. Contact FYND to request access, correction, deletion, or a copy of information associated with your account. We may verify your identity, retain information that law permits or requires us to keep, and decline requests that would expose another person’s information. Transactional trip messages are necessary to provide service; marketing choices are separate.
9. Security and breach response
FYND uses reasonable administrative, technical, and physical safeguards designed for the sensitivity of the information, including access controls and service providers that support secure authentication and payment processing. No system is completely secure. If a qualifying security incident occurs, FYND will investigate, contain it, and provide notices required by applicable law.
10. Cookies and local storage
Our site uses browser storage needed for sign-in sessions, account continuity, security, and short-lived form drafts. We do not currently use this website to sell personal information or run cross-site behavioral advertising. Your browser settings can clear stored data, but doing so may sign you out or remove an unfinished form.
11. Changes and contact
We may update this notice as services or legal requirements change. The effective date identifies the current version. For a privacy request, call or text 850-332-3415 or use the FYND Support page. Include enough information for us to identify your account, but do not send passwords, complete card numbers, or security codes.