1. How timing is measured
Cancellation timing is measured from the confirmed scheduled pickup time. A cancellation is effective when it is submitted through an available account cancellation feature or received by FYND Support.
2. Customer cancellation refunds
- 24 hours or more before pickup: 100% refund of refundable amounts.
- At least 8 hours but less than 24 hours before pickup: 50% refund of refundable amounts.
- Less than 8 hours before pickup: no refund.
- No-show: no refund.
3. FYND cancellation
If FYND cancels and does not provide the reserved transportation, the customer receives a 100% refund of amounts paid for that ride. This does not limit any right that cannot legally be waived.
4. Flight cancellations and major disruptions
Verified flight cancellations, diversions, or major schedule changes are reviewed for rescheduling or an appropriate refund or trip credit. Contact FYND as soon as possible. A flight change does not automatically cancel the ground reservation.
5. No-shows and readiness
A passenger may be treated as a no-show when the driver reaches the confirmed pickup area, FYND or the driver makes reasonable contact attempts using the supplied information, and the passenger does not appear within the applicable waiting period. Drivers are not required to wait where stopping is unlawful or unsafe.
6. Refund handling
Cancellation records may receive owner review before money moves. Tips and pass-through charges that FYND did not incur are returned when the policy provides a refund. Approved refunds go to the original payment method. The bank or card issuer controls when a release or refund appears.
7. Requesting a cancellation or review
Use your FYND account when a cancellation option is available, or contact FYND Support. Include the reservation date, pickup time, and account email or phone number. Do not send complete card numbers or security codes.